The problem
A package held at customs is one of the most common sources of shipping complaints for sellers new to international orders, and it's frequently preventable with more careful documentation at the time of shipment.
Step-by-step guidance
1. Use specific, accurate item descriptions
Generic descriptions like 'gift' or 'merchandise' are common customs delay triggers — describe the actual contents specifically.
2. Apply the correct HS code
Harmonized System codes classify goods for customs and duty calculation; an incorrect code can trigger manual review or incorrect duty charges.
3. Declare accurate values
Undervaluing a shipment to reduce duties is a common cause of customs holds and potential penalties — declare the actual transaction value.
Common questions
How long do customs delays typically last?
It varies widely by country and reason for the hold — from a day to several weeks in more serious cases — which is part of why prevention matters more than resolution.
Who is responsible for providing HS codes?
The shipper is responsible for declaring an accurate HS code, though many shipping platforms offer lookup tools to help identify the correct one.
Related Reading
- International Shipping
- Incoterms Explained for Small Sellers
- International Shipping Costs Explained
- De Minimis Thresholds by Country
Sources
General guidance based on publicly available carrier documentation and U.S. Customs and Border Protection's e-commerce guidance, current as of publication. Confirm current rates and rules directly with your carrier and the destination country's customs authority.